Frequently Asked Questions

We offer three grades of used pallets: Grade A (premium, like-new condition), Grade B (standard, good structural integrity with visible wear), and Grade C (economy, functional with significant wear). We also offer new pallets built to specification.

We stock the most common sizes including 48"x40" (GMA standard), 42"x42", 48"x48", 36"x36", and more. We can also source or build custom sizes to your specifications. Our most popular size is the 48"x40" GMA pallet which we always keep in large quantities.

There is no minimum order for pickup orders. For delivery, we recommend a minimum of 50 pallets to optimize shipping costs, but we can accommodate smaller orders. We work with businesses of all sizes - from small operations needing 20 pallets to large warehouses requiring thousands.

Yes, we offer ISPM 15 compliant heat-treated pallets suitable for international shipping. These pallets are heated to 56°C (133°F) at the core for 30+ minutes to meet phytosanitary standards. Each pallet is stamped with the official IPPC marking for customs clearance.

It depends on your application. Grade A is best for retail display, export, food/beverage, and pharmaceutical applications. Grade B is ideal for warehousing, distribution, and manufacturing. Grade C works great for one-way shipping, internal transfers, and budget-conscious projects. Contact us for personalized recommendations based on your specific needs.

Stringer pallets use 2-3 parallel wood boards (stringers) to support the deck, offering 2-way forklift entry. Block pallets use solid wood blocks at corners and center, allowing 4-way forklift entry from any direction. Block pallets are generally stronger but cost more. GMA pallets are typically stringer-style.

Yes, we have Grade A pallets suitable for food and pharmaceutical applications. These pallets are clean, free of debris, and can be heat-treated if required. We can also source HDPE plastic pallets for the strictest hygiene requirements.

Standard GMA pallets (48"x40") have a dynamic load capacity of 2,500-3,000 lbs (when lifted) and a static load capacity of 5,000-7,500 lbs (when stationary). Racking loads are typically 2,000-2,500 lbs. Heavy-duty pallets can handle 5,000+ lbs dynamic. We can recommend the right pallet for your specific load requirements.

Yes, we can build new pallets to your exact specifications. While most customers find our Grade A used pallets meet their needs at a lower cost, we understand some applications require new pallets. New pallets typically take 3-5 business days for standard sizes and 7-10 days for custom builds.

Absolutely! We encourage customers to visit our facility to see our inventory and grading process firsthand. We can also deliver a small sample batch for your team to evaluate before committing to a larger order.

Yes, our expert team can repair damaged pallets including board replacement, stringer repair, nail/fastener replacement, and full refurbishment. Repair typically costs 30-50% less than buying new pallets and extends pallet life by 3-5 additional use cycles. We can repair pallets at our facility or provide on-site repair for large quantities.

We serve the Charlotte metro area and surrounding regions within approximately 100 miles, including cities in North Carolina (Gastonia, Concord, Kannapolis, Salisbury, Statesville, Mooresville, Hickory, Monroe) and South Carolina (Rock Hill, Fort Mill, Lancaster, York, Chester). Contact us if you're outside this area - we can often arrange service.

Yes, we offer delivery throughout our service area. Delivery fees are based on distance and quantity. Orders over 200 pallets within Charlotte metro often qualify for free delivery. Same-day or next-day delivery is available for urgent needs. Our trucks are equipped with liftgates and forklifts for easy unloading.

Absolutely! We offer scheduled pickup and delivery programs for businesses with ongoing pallet needs. This includes regular supply of pallets, pickup of used/damaged units, and even pallet management consulting. Many customers find this reduces their logistics burden and ensures they never run short on pallets.

We accept end-of-life pallets and process them responsibly. Pallets are either repaired for reuse, dismantled for lumber recovery, or recycled into mulch, animal bedding, or biomass fuel. Nothing goes to landfill - we have a zero-waste policy. We can provide certificates of recycling for your sustainability reporting.

Yes, we offer comprehensive pallet management for businesses that want to outsource this function. This includes inventory tracking, scheduled deliveries, used pallet pickup, repair programs, and reporting. Many companies find this more cost-effective than managing pallets in-house.

Yes, we build custom pallets to your exact specifications. Whether you need an unusual size, specific wood type, extra reinforcement, or special features like runners or collar attachment points, we can manufacture it. Lead times are typically 5-10 business days depending on complexity.

Stock items (standard sizes in common grades) are typically available for same-day pickup or next-day delivery. Custom orders, heat treatment, and specialty sizes usually take 3-7 business days. Rush service is available for urgent needs - just let us know your timeline.

We follow industry-standard grading criteria with personal inspection of every pallet. Grade A: Like-new appearance, no repairs, all boards intact, clean. Grade B: Good structure, visible wear, minor repairs acceptable, fully functional. Grade C: Significant wear, multiple repairs possible, functional but cosmetically poor. We're happy to show you our grading process at our facility.

We offer ISPM 15 compliant heat-treated pallets for international shipping. These pallets are processed in USDA-certified heat treatment chambers and marked with the official IPPC stamp indicating the treatment facility code, country, and HT (heat treatment) designation. Required for export to most countries.

Customer satisfaction is our priority. If there are any issues with your order, contact us within 48 hours and we'll make it right. Options include replacement pallets, a credit on your account, or a refund for the affected items. We take quality complaints seriously and investigate each one to prevent recurrence.

Yes, all pallets are inspected and sorted by grade before leaving our facility. Our team checks for structural integrity, protruding nails, broken boards, and cleanliness. Each load is verified against your order. We stand behind the quality of our products with a satisfaction guarantee.

We are a licensed heat treatment facility certified by the USDA under ISPM 15 guidelines. We follow National Wooden Pallet & Container Association (NWPCA) standards for pallet grading. Our processes are documented and auditable for customers requiring supplier qualification.

Grade A pallets are suitable for indirect food contact applications. For direct food contact, we recommend food-grade plastic pallets which we can source. Heat-treated pallets meet FDA requirements for food safety. We can provide documentation for your food safety compliance needs.

We are committed to sustainability through our comprehensive recycling program. While we don't have a specific sustainability certification, we can provide documentation of our recycling practices, waste diversion rates, and environmental impact for your ESG reporting needs.